At Afocus Ltd, we strive to provide high-quality digital solutions, including software development, app development, and IT services. Customer satisfaction is our priority, and we aim to ensure a smooth and transparent experience. This Refund Policy outlines the conditions under which refunds are granted.
1. General Refund Policy
Our refund policy applies to all digital services offered by Afocus Ltd. Due to the nature of custom software and IT services, we provide refunds only under specific circumstances, as outlined below.
2. Eligibility for Refunds
🔹 Project Cancellation Before Work Begins
- If you cancel a project before development or work has started, you are eligible for a full refund of any advance payment made.
🔹 Service Dissatisfaction or Non-Delivery
- If we fail to deliver the agreed-upon service or product within the specified timeframe due to our fault, you may request a partial or full refund, depending on the work completed.
- If the service provided does not match the specifications agreed upon in the contract, we will work to rectify the issue first. If a resolution is not possible, a proportional refund may be granted.
🔹 Technical Issues & Errors
- If there are major technical defects in the delivered software or service that cannot be fixed within a reasonable time, a partial refund may be issued based on the scope of the issue.
3. Non-Refundable Cases
❌ Change of Mind – Refunds are not provided if you change your mind after work has commenced.
❌ Completed & Delivered Projects – Once a project is completed and delivered, it is non-refundable.
❌ Third-Party Services & Tools – If the service includes third-party software, hosting, or tools purchased on your behalf, those costs are non-refundable.
❌ Lack of Communication – If a project is delayed due to lack of communication, feedback, or required materials from the client, refunds will not be issued.
4. Refund Process
If you believe you are eligible for a refund, please follow these steps:
1️⃣ Submit a Refund Request – Email us at [Your Email Address] with details about the issue and supporting documentation.
2️⃣ Evaluation – Our team will review your request and respond within [7-14 business days].
3️⃣ Approval or Denial – If approved, refunds will be processed through the original payment method within [10-15 business days].
5. Contact Us
For any refund-related queries, please contact us:
📧 Email: contact@afocusltd.co.uk
🌍 Website: https://afocusltd.co.uk